Technical Service Delivery Manager | IT Software Development | Fixed location in Amsterdam | Multicultural environment | Sophisticated and social colleagues | Much development opportunities | Interesting IT projects and activities | Microsoft environment

Our respected IT software client in Amsterdam is all about helping businesses drive digital innovation. Their intelligent platform makes it easy for small, cross-functional teams to test new ideas and iterate toward the perfect digital solutions.

They are recognized as a leader within the market and their success has led to year over year revenue growth. Therefore, they are  investing to boost momentum and looking to grow their sophisticated teams. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative and energetic team – then this employer is for you.

At our respect IT (Microsoft) software client, they also take their job of developing quality, high-performance scalable solutions for customers very seriously but have fun doing so. As part of the team, you will work in close cooperation with software architects, senior software developers, product strategy director, project managers and product managers to design new market-leading solutions, in the hospitality sector, that meets business requirements and align with organization IT strategy and validate the implementation of those.

SDP is seeking to recruit a smart, ambitious, commercial and tech-savvy Technical Service Delivery Manager for our client’s team to help take growth to the next level. As a Technical Service Delivery Manager, you will be part of a highly energetic sales culture.

You’ll help to drive digital innovation by:

– Providing product presentations and demonstrations (both online and onsite).

– Running technical deep dive and architecture sessions with customers and partners.

– Facilitating workshops with customers to understand their application portfolio and find the

best places for them to apply the offered technology and platform.

– Executing Proof of Concepts with customers.

– Advising prospects and customers.

– Support the sales team by providing technical expertise and develop a statement of work to

be submitted as part of the offer to the customer.

– Gather and document business requirements from customers and internal stakeholders.

– Define, document and maintain a solution architecture to meet the above requirements.

– Create necessary documentation to detail the features/use cases offered by the employer

solution to facilitate customer understanding of the added value and execution of the

development team.

– Outline the implementation strategy of new features together with the Product Manager and

the Software Architect.

– Participate in limited implementation activities by testing the delivery from the development

team to review quality and ensure adherence to scope.

You have:

– a BSc or MSc in Computer Science or equivalent education.

– at least 3 – 4 years’ experience in a technical delivery role or a similar technical customer facing role at an international and multivendor environment.

– knowledge of hospitality business processes and IT environment would be an advantage.

– highly developed presentation and communication skills.

– strong focus on customer service.

– excellent analytical skills.

– teamwork & collaboration skills.

Offered.

This well-known IT development company will be offering the Technical Service Delivery Manager an above market comfortable salary plus a bonus and extremely generous benefit package. This includes a professional development programme, training scheme to fill any gaps you may have in your skill set, a very generous holiday allowance, medical cover, pension scheme, gym membership, free fruit and lunch for all employees and much more.

Are you interested in this permanent vacancy at our client? Please forward your CV to mario@servicedrivenprofessionals.nl or call +31 (0)6 10 29 91 58. Also, for additional questions you are welcome to get in contact.

Met vriendelijke groet/ Kind regards,

Mario John Lemmers BSc.

Service Driven Professionals | Senior IT Staffing Consultant

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e-mail: mario@servicedrivenprofessionals.nl

mob: +31 (0)6 10 29 91 58

tel: +31 (0)20 895 09 52

skype: mario.john.lemmers

website: www.servicedrivenprofessionals.nl

Connect me on Linkedin:

http://nl.linkedin.com/in/mariojohnlemmers

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Office hours: Monday to Saturday from 09.00 till 20.00 hours

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