Responsibilities 

Main tasks

• Own and solve technical related issues during installation and upgrade of laser systems:

o    Analysis and behaviour definition of technical issues/ machine errors;
o    Define action plans (tasks, tools, parts);
o    Provide technical support to engineers and coordinators;
o    Evaluate the necessity of (non-)invasive actions during an escalation;
o    Review and evaluate the outcome of action plans.

• communicate within the own organisation and customer technical departments;
• present escalation topics to customer during daily/ escalation meetings;
• support  alpha & beta tests;
• evaluation of commissioning, optical alignment and acceptance tests measurement data;
• review and improve procedures and protocols on technical content;
• proposing product and process improvements in order to increase efficiency or service possibilities;
• oversee the technical action plans of the service support team.

 Administration

• Provide daily status update of ongoing escalations;
• create and maintain Product reports, JIRA quality and improvement topics.
   

Functie-eisen

Experience 

• Knowledge of system building;
• bachelor of science engineering (electrical or physical);
• communication skills;
• analytical thinking;
• detailed knowledge of drive laser systems;
• knowledge of English language;
• affinity with semi-conductor industry;
• knowledge of alignment and testing techniques;
• knowledge of repairing and commissioning techniques.

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