Endemol Shine Group is the new joint venture bringing together Endemol and Shine Group to create a global content creator, producer and distributor with a portfolio of international hits including Big Brother, Black Mirror, Broadchurch, Bron/Broen, Deal or No Deal, Grantchester, Hell on Wheels, Humans, MasterChef, Mr. Bean, One Born Every Minute, Peaky Blinders, The Biggest Loser, The Fall, The Money Drop, Your Face Sounds Familiar and many more.

Endemol Shine Group’s businesses have creative operations in over 30 markets, with a diverse portfolio of over 600 revenue generating formats across scripted and non-scripted genres; coupled with digital, gaming, and distribution operations.

21st Century Fox and funds managed by affiliates of Apollo Global Management, LLC jointly own the Endemol Shine Group, with each owning 50 per cent.

Endemol Shine Group are looking for a self-motivated and ambitious person:
SYSTEEMBEHEERDER / Desktop support / Server Administrator:

The helpdesk team supports Endemol Shine Group based in Amsterdam and several OpCo’s around the world for office and several business applications.

The desktop/server admin is responsible for the following activities:

• Daily health check infrastructure / platforms
• Work together with Solution Specialist on projects
• Work together with Security officer on projects
• Ask advice to Solution Specialist for continuous improvements platform
• Desktop management (SCCM)
1. Desktop release management
2. Desktop deployment management
3. Mobile phone management
• Assist 1st line with Office movements
• Assist 1st line in resolving end-user incidents
The desktop/server admin is part of the Group IT Servicedesk. The admin is responsible for supporting the end users based in NL and worldwide in an adhoc environment with high quality and performance.

Key Responsibilities of Role:
• Ensuring that each service provided is of the expected quality and compliant with the service agreements
• Day to day management on the end user systems
• Define the impact a disruption to the service has (incident / problem coming from
service delivery)
• Solve or escalate disruptions of the end user services
• Monitor the solutions provided to see if the problems do not reappear
• Advise and supply information to the Servicedesk coordinator about disruptions
• Instruct and educate the first line
• Understanding the implications of new technologies
• Maintain user manuals, work instructions on end user operation
• Understands and uses appropriate methods, tools and applications.
• Demonstrates a rational and organized approach to work. Identifies and negotiates own development opportunities.
• Has sufficient communication skill for effective dialogue with customers, suppliers and partners.
• Is able to work in a team.
• Is able to plan, schedule and monitor own work within short time horizons.
• Absorbs technical information when it is presented systematically and applies it effectively.
• Working closely with the other infrastructure teams (Abroad) to ensure service levels will be met.

Key Challenges and Complexities of Role in the next 12 months
• Performs a range of varied work activities in a variety of structured environments. Contributes to routine problem resolution.
• Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners.
• Business Technology is a fast, paced, complex and ambiguous environment. An ability to work under pressure and to tight deadlines is very important.
• Support the infrastructure on Azure
Experience & Expertise required of Role Holder:

Education & Experience
• Proven ability to manage all aspects of an end user environment
• An experience of working on large scale global projects with challenging timelines
• Experienced at facilitating communication between many users and enabling knowledge transfer between operational teams across different cultural stakeholders. Building mutually beneficial alliances between teams within the service desk and beyond
• Consistently delivers within the deadlines set.
• Team player, able to effectively work with people at all levels in the organization.
• Able to perform in virtual, cross-functional, cross-cultural environments.
• Excellent communication skills (both Dutch and English) written, demonstrating good presentation skills, attention to detail and preparation, mastery of English language and grammar.
• Native Dutch
• Common with high pressure and high demanding business environment

Desired Skills and Experience
• Experience with Microsoft Azure cloud platform
• End user infrastructure / platform & systems experience
• Proven creative, innovative, improvisation and competencies
• Flexible in working hours – able to work in shifts

Core Competencies
• Champion’s Customer Focus
• Interpersonal Effectiveness
• Delivers results, above expectation
• Communication planning and delivery over a range of diverse business areas
• Strong influencing skills ability to develop and work in virtual) networks
• Proven ability to develop both internal and external communication messages
• Genuine passion for content
• Maturity and personal charisma to positively impact an organization coupled with a strong inclination to get things done
• Self-starter with initiative and the ability to solve problems quickly and effectively
• Diplomatic and able to command respect
• Ability to create working relationships at all levels
• Ability to develop and deliver high quality project implementation plans to meet targets and deadlines
• Sense of humour and lots of energy
This is a permanent position, starting with a temporary contract
Salary: € 3.200,00 bruto per month
Solliciteren:
Stuur je motivatiebrief en cv vóór 1 maart 2016 t.a.v. Christel Reinders naar info@alseenvis.com o.v.v. de functie Systeembeheerder

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