Responsibilities 

Second line support 

•     assisting when requested for PROTO system;
•     solving technical issues/machine errors by analysing, troubleshooting and repairing;
•     communicating with the Machine Father to discuss actions carried out so far and possible other solutions; 
•     consulting the 3rd/ 4th line in case of complex problems;
•     presenting escalation topics during escalation meeting on request from the client;
•     creating a plan for longer service actions to be presented to customer;
•     ensuring all necessary parts/tools are in place for service actions;
•     performing system recovery including Alignment  if requested by customer; 
•     assisting D&E with Development tasks and taking the lead in case system recovery is required. 

System Install Support 

•     creating Disturbance Notifications in case of escalations needed;
•     ensuring that the entire system works to its specifications by following the prescribed protocols and performing test runs;
•     measuring and examining installed systems, using complex measuring equipment;
•     assisting SAT engineers in performing SAT measurements if needed;
•     perform  Alignment if needed upon request from installation team;
•     maintain close communication to 3rd and 4th line support on advanced issues in case solving these locally proves to be difficult;
•     reporting progress or possible problems to Technical Coordinator or responsible office staff;
•     coaching and instructing less experienced engineers on performing the same tasks. 

Product development 

•     Reporting directly to 3rd line, escalation coordinator or office in case of escalations;
•     proposing possible product changes to simplify the commissioning / SAT, increase efficiency or to increase service possibilities;
•     reporting product improvements in additional documents;
•     giving feedback on received procedures. 

Administration 

•     Writing test & product reports and filling in the respective documents (OCAPs/ Product reports/ JIRA topics);
•     timely reporting of hours worked and provided work in SIS;
•     correcting documentation and giving feedback to the respective department. 

Functie-eisen

Experience

• HBO level;
• knowledge of machine building;
• knowledge of commissioning techniques;
• technical knowledge of laser products;
• detailed Knowledge of driver laser systems;
• knowledge of the English language;
• knowledge of alignment and testing techniques;
• knowledge of system building;
• knowledge of repairing and commissioning techniques

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