PURPOSE OF THE JOB

Execute daily transport related operations for one of Samsung SDS’s key customers. Responsible for monitoring outbound operations, customer service and act as resolute problem solver. Manage team of 4 logistics coordinators. Be the first and main contact for carrier, warehouse operations, customer and their customers for day to day operations. You act as first escalation point for customers/carriers/colleagues for all transport related topics.

KEY ACTIVITIES

Key activities of the Supervisor Transport are:

• Responsible for day to day operations for one of SDS key customer;
• Responsible for execution of transport planning by transport planners an distribution of tasks amongst team members;
• Responsible for month end peak closures;
• Chair/initiate/prepare weekly capacity meeting;
• Responsible for carrier performance;
• Validate weekly KPI’s
• Initiate improvements based on KPI’s analyses
• Built strong relationships with all stakeholders involved;
• Hold coaching/performance/evaluation meetings with team members;
• Create monthly reports (progress/improvement/evaluation report);
• Responsible for first line escalations;
• PIC towards other departments for WEDC transport operation;
• Initiate and participate in projects and process improvements;
• Act as reliable and resolute back up in absence of team leader handling 2nd line escalations.

Functie-eisen

PROFILE

For this role we are looking for a candidate who is a team player with a positive and enthusiastic mindset, passion for logistics and strong motivation. A person who will independently serve as main contact for Samsung SDS customer, has the capabilities to build up a strong relationship with all stakeholders involved and provide pro-active outstanding customer service. Our ideal candidate is a decisive and flexible problem-solver with a strong hands-on mentality who is used to work in teams and lead them, but can also work independently and has experience in outbound transportation from shipper side.

• Logistics Bachelor/Master Degree (at least common ground with Logistics);
• Minimum of 3 years of relevant experience;
• Good Microsoft Excel skills;
• Assertive personality;
• Strong people skills;
• Customer orientated;
• Curious, eager to learn and pro-active attitude;
• Constructive problem solving skills;
• Result driven;
• Dutch is required;
• Business English in speaking and writing;
• Ability to prioritize multiple requests and responsibilities in a fast pace environment;
• Team player, built and maintain strong relationships with stakeholders involved;
• Working outside standard office hours is occasionally required.

Direct reageren op deze vacature