You are responsible to deliver an excellent service experience to our customers, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position interacts with all corresponding departments and the other offices and factories located in China, to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions.
– Customer focused: support retailers (B2B) either by telephone or electronically concerns or complaints
– Manages service level agreements
– Obtain and evaluate all relevant information to handle inquiries
– Operational excellence: you must understand and own every aspect of the service center’s -performance
– Advise and follow up on customers on technical queries
– Direct requests and unresolved issues to the designated resource
– Communicate and coordinate with internal departments
– Spare parts demand forcasting
– Placing spareparts purchase orders
– NPI/NPO (technical documents), maintain SBOM
– Pricing
– Warranty/Credit proces

你要负责为我们的客户提供优质的服务体验，管理日常业务，制定适当的标准和流程，不断提升整体服务体验。该职位与所有相关部门以及我们在中国的其他办公室和工厂进行沟通，为(技术)咨询、关注、投诉和其他产品相关问题提供和处理信息。

-以客户为中心:通过电话或电子方式支持零售商(B2B)关注或投诉
-管理服务水平协议
-获取和评估所有相关信息以处理查询
-卓越运营:你必须了解并掌握服务中心的每一个方面的性能
-就客户的技术问题提供建议和跟进
-直接向指定资源提出请求和未解决的问题
-与内部各部门沟通协调

Functie-eisen

Qualifications:
• Bachelor degree in a technical area
• Excellent knowledge of customer service principles and practices
• Technical acumen is required – you must develop a knowledge of all Segway products
• knowledge of administrative procedures
• able to work independently and exercise good judgement
• fluent in English, both verbal and written. Chinese is preferable
• Advanced use of Microsoft Office (Excel), SAP preferable

Personal Skills:
• Proactive attitude and taking initiative
• Team player with excellent communication and listening skills
• Customer driven mindset
• Problem analysis and problem-solving
• High attention to detail and accuracy
• Data collection and ordering
• Stress tolerance

资格
-技术专业本科以上学历
-具有良好的客户服务原则和实践知识
-技术敏锐是必需的-你必须了解所有Segway产品的知识
-了解行政程序
-能够独立工作，具有良好的判断力
-流利的英语口语和书写能力。会中文更好
-熟练使用微软办公软件

个人技能
-积极主动的工作态度
-具有良好的沟通和倾听能力
-客户驱动的思维
-问题分析与解决
-高度关注细节和准确性
-数据收集与整理
-抗压能力

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