PURPOSE OF THE JOB

Execute daily transport related operations for one of Samsung SDS’s key customers. Responsible for monitoring outbound operations, customer service and act as resolute problem solver. Be the first and main contact for the customer and their customers for day to day operations. Next to the daily operational tasks you are main contact person to guide operational changes based upon your tactical insight and knowledge.  

KEY ACTIVITIES

The logistics coordinator is part of the Transport team located in the Centralized Distribution Center in Tilburg.

Key activities of the logistics coordinator are:

• Manage/monitor all in-transit shipments together with contracted carriers;
• Daily reporting about anomalies during transport towards customer;
• Chase pending in-transit shipments together with carriers (IOD chasing);
• Report/validate carrier KPI’s;
• Take corrective actions towards carriers in case when agreed performance isn’t met;
• Chair/initiate operational meetings (if needed);
• Arrange/prepare month end volume peaks with all stakeholders involved;
• Create month-end sales overview and share with stakeholders;
• Analyze logistical bottlenecks and opportunities;
• Translate logistical issues/problems into workable solutions ;
• Solve complaints/anomalies;
• Pro-actively act/inform customers on outbound progress;
• Processing of outbound orders;
• Create weekly/daily forecast and act on outcome together with stakeholders;
• Involvement in projects – not core task.

Functie-eisen

PROFILE

For this role we are looking for a candidate with a positive and enthusiastic mindset, passion for logistics and strong motivation. Someone who has the capabilities to build up a strong relationship with all stakeholders involved and provide outstanding customer service. Our ideal candidate is a decisive and flexible problem-solver with a strong hands-on mentality that is used to work in teams, but can also work independently.

• Logistics Bachelor/Master degree;
• Minimum 1 year of relevant experience;
• Good Microsoft Excel skills;
• Pre = ERP knowledge;
• Assertive personality;
• Customer orientated;
• Curious, eager to learn and pro-active attitude;
• Constructive problem solving skills;
• Business English in speaking and writing;
• Dutch language required;
• Ability to prioritize multiple requests and responsibilities in a fast paced environment;
• Team player.

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