“The ITSM Engineer works in a DevOps team that is responsible for the Operations and the development of IT Service Management capabilities required by the IT departments globally.
The main responsibilities of the ITSM Engineer are:
– Monitoring the availability, stability, and performance of the ITSM platform of Rabobank
– Resolve Incidents and problems associated with the ITSM platform
– Fulfilment of standard requests associated with the ITSM platform.
– Perform maintenance activities associated with life cycle management, security, and vulnerability management.
– Development of changes to the application to fulfil requirements from IT departments.
– Development and Maintenance of endpoints (API) to automate actions on the ITSM platform that are consumed by other IT departments.

ITSM Engineer (2 FTE).

Locatie: Utrecht.

Duur: Asap – 31-12-2022 met optie op verlenging.

Engels: Allowed 

ZZP: Niet toegestaan (not allowed).

Functie-eisen

Requirements for the position:
• Knowledge and Experience in ITIL
• A minimum of 2 years of proven experience on SCRUM and Agile methodology
• Certified Functional, technical and development knowledge in the Microfocus Service Management suite (Service Manager 9.6 or higher – Universal CMDB 10.30 or higher)
• Hands-on experience with Linux 7, OS-level scripting, Java and Oracle DB
• Knowledge and proven experience on Windows Server 2016 or higher at an administrator level
• Excellent communication skills both verbal and written in English and Dutch
• Candidates must have extensive technical knowledge and hands-on experience with Microfocus Service Manager and uCMDB”

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