Vacature German Business to Travel agency Agent at KLM Amsterdam
- Vakgebied: Telefoniste, Telecommunicatie
- Soort dienstverband: Fulltime
- Aantal uur: 32-40 uur per week
- Provincie: Noord-Holland
- Plaats: Amsterdam
- Werkervaring: Ervaren
- Plaatsingsdatum: 27 januari 2023
(Nog niet beoordeeld)
Laden...As a Customer Service Agent, you are the ears and voice of KLM.
The following will consist of your activities:
- You answer incoming questions from Travel agents, via telephone and e-mail. The questions are mainly about existing and new bookings and you will provide information to them about flights, tickets, fares and upgrades
- You guide and help them navigate through the different sources of information to arrive at an answer You formulate and reformulate customer problems/questions to understand what the customer really means/wants
- You de-escalate customer complaints by looking for a solution that serves the interests of both KLM and the customer
In short, you quickly find a suitable solution for every problem, where possible you take that extra step to exceed the expectations of the travel agencies.
Functie-eisen
- You master the Dutch & English language in word and writing. You also speak Spanish, Swedish, French, Norwegian or German!
- You are available for the full-time (paid virtual) training starting on February 15
- You are available for 32 or 40 hours