PURPOSE OF THE JOB

The customer service coordinator is a new role in the organization in which you will serve as the intermediate between the Samsung SDS internal organization and our largest customer. The role involves communication with a lot of stakeholders on different levels and cultural backgrounds. You will follow up on requests from customers with your colleagues and report on progress of requests. You monitor the overall quality delivered by the operations and ensure the quality remains at the highest level to ensure full customer satisfaction. You will proactively initiate improvement projects to increase customer satisfaction.

KEY ACTIVITIES

Key activities of the Customer Service Coordinator are:

• Receive and follow up on customer requests
• Create and maintain excellent relationship with customer’s stakeholders
• Explaining of logistics operation challenges and improvements to customer
• Challenge operational teams to continuously improve
• Analyze KPI reports and initiate improvement plans
• Prepare weekly and monthly customer meetings
• Forecast vs capacity expectation management
• Peak season preparations
• Active participant in meetings with customer, during some of which you will serve as chairperson or be in charge of meeting minutes

Functie-eisen

PROFILE

For this role we are looking for a candidate who has a very strong customer orientation, a positive and enthusiastic mindset, persuasion skills, passion for logistics and strong motivation. A person who will independently serve as main contact for one of Samsung SDS key customers, has the capabilities to build up a strong relationship with all stakeholders involved, communicate easily on various levels and provide outstanding customer service. Our ideal candidate has experience with serving a customer who expects high standards. You get energy from building up a strong network and are able to work independently. Since this role is new in our organization we are looking for a person who is keen to build the team and determine the team’s position in the organization with us, a true pioneer.

We are looking for a Customer Service Coordinator with:

Bachelor (HBO) education in logistics, supply chain management or communication

• Minimum 3 year of experience in (logistics) customer service in a fast paced environment;
• Analytical skills;
• MS Office skills;
• Assertive and open-minded personality;
• Customer orientated;
• Excellent communication skills in English in both speaking and writing, knowledge of Dutch language is preferred but not necessary;
• Curious, eager to learn and pro-active attitude;
• Constructive problem solving skills;
• Ability to prioritize multiple requests and responsibilities in a fast paced environment;
• Team player, built and maintain strong relationships with internal and external stakeholders on different levels in the organization;
• Stress resistant.

Your working location will be Samsung SDS Distribution center in Tilburg. Regular travel to locations in Breda and Delft will be required. Occasional travel to other locations may occur.

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