Vacature Customer Service Agent Tiel

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Responsible for processing service request and complaints for dealers, distributors and

end-users from Europe. Creating service orders in Dynamics. Prepare orders for

warehouse. Technical support for customers.

• Process orders from mail/fax and phone

• Process and document complaints using Freshdesk

• Technical helpdesk for customers

• Register QA’s in the Canadian system using Salesforce

• Participate in quality meeting with Canada

Functie-eisen

• MBO+/HBO diploma or obtained by working experience.

• Familiar with customer service and inside sales in general.

• Previous experience with an ERP System (preferably Microsoft Dynamics)

• Proficiency in MS Office with advanced experience of MS excel, Outlook and

PowerPoint

• Excellent interpersonal and communications skills

• Strong organizational and team skills with ability to meet changing priorities in a fastpaced environment, multi-task and meet deadlines

• Ability to identify problems, visualize and implement best solutions

• Effective written and verbal communication skills in English and/or Dutch (German

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