Are you a customer-oriented person who would like to be part of an international team? Then look no further!

We are looking for a responsible candidate to create and retain customer loyalty and preference by ensuring that orders are processed in an efficient and accurate manner. You must be able to establish rapport with the customers, interact effortlessly with both direct colleagues in the team as well as with other Sales team members, and administering customer-focused programs.

In this role you will:

• Handle all aspects of Customer Service including quoting, cost/price request and customer portals,
• Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure timely and successful delivery of products and services according to customer needs,
• Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trust relationship with customers and listen to understand the customer’s environment, influences, and challenges,
• Collaborate with Account management, Purchasing, Product management and other internal teams to ensure growth attainment, quality, service, sales, profitability, and other business objectives are successfully met; identify opportunities to improve customer relationships and to grow business,
• Perform other tasks and projects as required to meet customer and organizational needs, not limited to order entry and contract review.

Functie-eisen

• Great verbal, written, and interpersonal communication skills in English, sufficient to write business correspondence and to converse professionally with customers, vendors, and colleagues,
• Good command of any other European language is an asset,
• Proficiency with ERP Software,
• Reliable, amicable, and professional team player, driven to provide outstanding service to customers,
• Excellent phone etiquette,
• Detail oriented with strong organization and time management skills. Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused.

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