Description job family: 

(general and comprehensive description of the responsibilities, activities and content of the relevant business area which encompasses the position)

• Responsible for the timely billing and collection of billing charges from customers.
• Maintains customer accounts through effective usage of billing tools and systems. 
• Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges), tracks and keeps total receivables outstanding under control; ensures consistent cash inflow into the organization.
• Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding accounts.
• Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket.
• Ensuring New Product development is carried out with the billing and collections related requirements being included from current and future growth perspective.
• Ensuring Automation related requirements being carried out by Internal/External developments enabling the efficiencies and productivity.
• Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements).
• Responsible for the credit monitoring, rating and dunning of customers.
• Also Lead, drive, guide and monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus.

Key Responsibility Areas:

• Execute bill run
• Ensure billing accuracy
• Address billing discrepancies 

Functie-eisen

General description of positions in this job band: 

• Has enough knowledge within Billing & Collections to allow them to apply their knowledge efficiently and work productively with broad instruction.
• Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
• Operational role which is responsible for delivering results that have direct impact on the achievement of results within Billing & Collections.
• Works under direct supervision.
• Able to identify problems and improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
• Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialization.
• Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.
• Education: Graduate
• Experience: 0-4 years

Key Performance Indicators:

• Timely and accurate bill run
• Minimal billing discrepancies
• Knowledge of TSQL
• Knowledge of billing processes
• Familiar with finance-process
• Familiar with Jira (ticketing system)
• Solving Rating Errors
• Do pre-billrun checks and after-billrun checks

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