What are you going to do?

Responsible for accurately and efficiently processing Channel Partner orders. Respond to order related Channel Partner requests and inquiries. Ability to handle challenging phone and e-mail conversations daily. Schedule and reschedule orders as required to meet Channel Partner and customer needs in collaboration with business teams to effectively deliver products while working within constraints of the organization manufacturing capacity.

Maintain Channel Partner profiles and preferences in order to provide consultative and specialized service to meet customer-specific demands and requirements and facilitate the delivery of world-class sales support. Pro-actively initiate improvement projects to support the increase of revenue or sustainably save costs.

Provide ongoing support to Channel Partners with regards to the design, layout, and functionality of X-net and other E-business tools to optimize ease of doing business for Partners with the organization. Act as a partner with Information Services on continuous improvements of the E-Business tools.

Work collaboratively and pro-actively with our business teams, functional teams and sales teams.

Actively contribute to continuous improvement in order to improve team processes and operational efficiency.

Support and lead intrateam improvement projects as identified by the team leader.

Functie-eisen

Your profile:

• Minimum 2 years’ experience in Customer Service or related field or equivalent combination of education and experience.
• Language Requirements: English, Spanish and French both spoken and written. Additional languages are a plus!
• Ability to switch from task to task in a seamless and efficient manner (e.g. phone calls, email, meetings)
• Strong Service skills (i.e. being able to comfortably and confidently interact with a Business Partner in a transaction-based environment)
• Professional Communication Skills (written and verbal)
• Microsoft Office Knowledge (e.g. Outlook, Word, Excel)

You live around Roosendaal, Breda, Oosterhout, Dordrecht or even Barendrecht.

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